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Overview
Duo Multi-Factor Authentication (MFA) is needed to access F&M system applications like course selection, timesheets, Degreeworks, student records, and others typically accessed through myDiplomat. When you log into one of the F&M apps that requires Duo MFA, you will be required to: (1) enter your NetID and password; and (2) use your device (cell/mobile phone) to verify it's you.
This will happen automatically if you have a cell/mobile phone number in the system (myDiplomat). But if you don't have a cell/mobile phone in the system (myDiplomat), then you need to set it up so you can receive notifications. This Knowledge Article explains how to do that.
How To
Install the App
You will need your computer and mobile phone to set up Duo Mobile.
Step One: Log into your COMPUTER
1. Go to https://mydiplomat.fandm.edu.
2. Click User in top right of screen.
3. Click Sign In.
4. Enter your NetID and password.
5. On the Welcome to Duo Security screen, click Get Started.
6. Click Duo Mobile to add as a device.
7. Enter your phone number.
8. Click Continue and confirm you correctly entered your phone number. (If prompted, enter the passcode that is texted to your phone.)
9. Download the Duo Mobile app from the app store on your phone.
10. Click Next.
11. Keep this QR code window open on your computer, and you are ready to set up the Duo Mobile App on your mobile device.
Step Two: Set Up Duo Mobile on Your PHONE
1. Find "Duo Mobile" in your app store and install it.
2. Open the app on your phone.
3. Follow the instructions in the app to add your account and allow access to your camera. When prompted to scan the QR code:
- Tap the + button or Scan QR code displayed in the Duo App on your phone.
- Using the Duo Mobile app, scan the barcode displayed on your computer screen.
- Note: Make sure you select to receive push notifications from Duo.
- It should autofill the section for F&M, tap Save/Continue.
- The Continue button will become enabled on your computer screen; click it.
Installation complete! We recommend you test it by trying to log into one of the applications in myDiplomat, and make sure to update your phone number in myDiplomat while you are there.
Update Your Phone Number in myDiplomat
It is important to keep your student information up-to-date. After registering for Duo Mobile, log into myDiplomat and enter your mobile phone number in the My Info section.
1. Log into myDiplomat. You should receive a push notification on your phone to Approve your log-in. (Make sure you have your push notifications on for Duo. If you don't, then turn them on in your phone's Settings, and then log in again.)
2. Click Navigation > My Info > Manage Personal Information.
3. Scroll to Phone Number. Click Add New.
4. Enter the same phone number you used for your Duo Mobile registration.
- The number should be in 3-digits, followed by 7-digits format. The first three numbers of your phone number should go in the Area Code field, and the remaining numbers should go in the Phone Number field.
- You should only have ONE Cell/Mobile phone number entered; it should be the one you want to use for Duo multi-factor authentication.
5. Click Add. Your mobile phone is now up to date.
Routine Sign-Ins
When you log into one of the F&M apps that require multi-factor authentication (such as those in myDiplomat), you will enter your NetID and password. Then use your device to verify it's you by approving the push notifications sent to your phone.
1. Enter your NetID and F&M password.
2. A push from Duo is sent to your phone. Click Approve.
3. You are now securely logged in.
IMPORTANT Note: Make sure you Allow Notifications for the Duo App in your phone's system settings.
Need More Help?
If you still need help, connect with us!
- Enter a Service Request to route your request to the right expert.
- Call the Help Desk at 717-358-6789.
- Stop by and see us at Martin Science Library.