Overview
In the support portal you can view and update your active tickets, as well as review past tickets.
Use these links to jump to a topic in this Knowledge Article:
Note: For each of these actions, you will need to be signed into the TeamDynamix Support Portal.
How To
View Active Tickets
By default, the process below will show you all tickets you submitted and tickets you are a contact on. You can be a contact on a ticket if you submitted a ticket on behalf of somebody else, or if you've been added as a contact to provide insight on a request or issue.
1. From the Support Portal home page, click My Requests.
2. Scroll down below the search boxes to see any current tickets.
3. Click the title of a ticket to open it.
Note: If you would like to see only your tickets, un-check the box in the search area that says "Include requests that I am listed as a contact on" and click the blue search button.
View My Closed/Past Tickets
From the Support Portal home page, click My Requests.
1. In the search boxes, click the Status Class drop-down option.
2. Check Completed and un-check the other options.
3. Click outside the drop-down menu to finalize the selection.
4. Click Search (blue button).
5. Scroll down below the search boxes to see any current tickets.
6. Click the title of a ticket to open it.
Update Tickets in the Support Portal
1. Open the ticket in question using one of the methods above.
2. To add Attachments: Click Add Attachment (button near the top of your ticket) and add attachments.
3. To add Comments: Scroll down below the ticket details to the Feed, and click Comment (button on the right side of the top of the Feed).